Grooby Orders

Editing, cancelling, or tweaking your order before it rolls out.

How do I cancel my order?

You can cancel your order by emailing us at [email protected] or by reaching out on live chat right here on the site. Please include your order number and a quick note on why you’d like to cancel so we can move fast. 🚨 Orders can only be cancel

What is your cancellation policy?

We can cancel your order as long as it hasn’t been packed up and started its journey. If you need to cancel, email us at [email protected] or reach out on live chat here on the site. Please include your order number and a quick note on why you’d

Can I edit or add anything to my order?

If your order hasn’t been fulfilled yet, we can tweak it, whether that’s changing the shipping address or adding a little something extra. Just reach out to us at [email protected] or hit us up on live chat on our Grooby site (you can leave a m

How do I remove items from my cart?

If you’ve added the wrong item or your cart won’t update, you can easily clear it and start fresh. Just click this link to empty your cart:👉 https://groobyshop.com/cart/clear. Then head back to the shop and add only the products you want before chec

My payment didn’t go through, what should I do?

If your payment didn’t go through, don’t worry, it’s not on your end. All payments are processed directly by your bank or card provider, so we don’t have access to approve or decline transactions. If the payment was declined or isn’t showing up, plea

Clear your cart

If you’ve added items to your cart and want to remove them all, simply click this link to clear your cart:https://groobyshop.com/cart/clear